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Help pageLogging in to Citizenship Teacher | Other membership information
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I've forgotten my password |
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What is my username? |
If you registered for free content or joined online using a debit/credit card your username should be the email address you entered when joining. You will have received a confirmation email about this on the day you joined. If you joined via your school then you should have been allocated a username that resembles an email address, e.g. user1@myschool. Your department will have received a letter with a list of usernames when you joined. We recommend that you personalise your username by changing it to your own email address: please log in with your allocated username and then click on 'Edit details' on the top menu bar. Personalising your username will make it more secure, and will also ensure that you receive Citizenship Teacher's e-newsletters (you can opt out of any you don't want via 'Edit details'). |
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I can log in but when I move around the site the system logs me out |
Can you see the 'Welcome back' message to the top left of the screen when you log in? If so, the being logged out problem is probably to do with how cookies are set up on your web browser. Cookies are small files placed on the hard drive of your computer which store your web preferences. Internet Explorer If you're using Internet Explorer version 6, 7 or 8*, check your cookie setting as follows:
If you're using Internet Explorer 5.0, it's time to request an upgrade as you'll find nothing really works! If you're not using Internet Explorer, search for 'cookies' in your browser's Help menu and follow the instructions to allow cookies. * Not sure which version of Internet Explorer you're using? Choose Help from the task bar at the top of your browser and select About Internet Explorer. Mozilla Firefox
Citizenship Teacher respects your privacy and uses your personal information in accordance with our Privacy Policy. For more information on our privacy practices we encourage you to review our terms and conditions. |
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Still having problems? |
Email support@citizenshipteacher.co.uk with your full name, email address and mother's maiden name and we will email your details, or call us on 01225 788850. |
Membership of Citizenship Teacher is charged as an annual subscription. You can join Citizenship Teacher as an individual or as a department. Individuals can join online using a credit/debit card and get instant access. Alternatively, your school / college can pay by cheque or invoice or we can take credit card payments by phone - find out more here.
If you join online you will be billed each year on the anniversary of your subscription until you cancel the agreement, which you can do at any time by logging into WorldPay with the details they issued when you joined. Please note that these details are different to your Citizenship Teacher login details and will have been sent to you via email on the day you joined - please email support@citizenshipteacher.co.uk if you need help with this.
If you joined via your school then we will post you a re-subscription form in plenty of time, although you can add new members of staff to your membership or upgrade at any time. Simply email membership@citizenshipteacher.co.uk or call us on 01225 788850.
You'll automatically receive our newsletters as long we have your current email address, and unless you opted out when you joined. To change your newsletter options, log in and go to Edit details (top menu bar). We recommend that your username is always your current email address. The Newsletter sign-up link is for non-members only.
You'll automatically receive our newsletters (according to your membership group). You can unregister from our free content at any time, using the link on the right-hand menu (log in first).
If you subscribed in the past for our newsletters only, please click here to unsubscribe.
Still having problems? Call us on 01225 788850 or email support@citizenshipteacher.co.uk.
Almost all of our content is available free in PDF format. Click here to register for your free login. You will need Adobe Acrobat Reader to download and use the PDF files. This, too, is free of charge.
Click this to get the latest version of Acrobat Reader.
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Viewing files |
Simply browse the libraries and click on the |
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Printing files |
When you have the file on display all you have to do to print the pages displayed is click the printer icon. Make sure your printer settings are UK A4 and not US Letter. Alternatively, right click the link and 'Print target / link...' |
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Saving files |
You can download it to your computer by right clicking on the title of the resource. Click on 'Save target as' and specify where you want the file to be saved to (it's usually recommended that you have a 'download' folder for any files you download from the internet). |
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Troubleshooting |
Go to the Adobe help website or try these specific problem links: |
As a member of Citizenship Teacher [find out why you should be a member] you get access to most of our resources in Microsoft Office formats:
Microsoft Word documents
Microsoft PowerPoint documents
Microsoft Publisher documents.
You can open and use these in just the same way as a PDF by clicking on the relevant icon, but you will need to be logged into Citizenship Teacher in order to do this. Once open you can save these files to your computer to adapt and change at your leisure (you don't have to be online to do this).
Make sure that you have the correct configuration on your computer as this will not only allow you to open the resources, but it will also let you open them in editable formats rather than as a web page.
To use these files you will need Microsoft Office or the relevant programme e.g. Microsoft Word installed on your computer. Most computers nowadays come with this software pre-installed and almost all schools use it. To find out more about Microsoft Office or to get technical help visit www.microsoft.com/uk.
The advice above should sort you out 99% of the time but, occasionally, some of our members still have problems opening Microsoft Office files. This is usually due to the way their computer has been set up. If this is happening to you, it may be because the files are attempting to open in your browser window, instead of the appropriate Office program. So, if you are unable to open a PowerPoint, Publisher or Word file, please try the following steps.
Step one: short-term fix
Step two: longer-term fix
or
View – Options – Edit – unclick Open Web documents in place.
One final suggestion. The problem could be to do with the version of the Office program that you’re using. Email us at support@citizenshipteacher.co.uk, letting us know which version you have, and we will look into the problem further for you.
You will need Adobe Flash player to view and use the interactive 
and 
files.
Click here to get the latest version:
The video files should play automatically in a preview version when you click on one of the video thumbnails in the resource library. You'll need Adobe Flash Player to view and use them - use the button above to get the latest version.
You will need Quicktime to view and use 
files:
The 
files play through Windows Media Player, which should already be installed on all computers that use Microsoft Windows.
The video files are very large and can take a long time to open, depending on your internet connection speed. We recommend that rather than opening them directly from the site, you save them first. You can do this by right-clicking on the resource icon, selecting Save target as ... from the menu that appears, choosing where you want to save the file and giving it a new name. The resource may still take some time to download, but once you’ve done this you should be able to open it more easily.
Our video clips are from Sky News. Our contributors have taken account of balance within their lessons, but teachers might nonetheless like to consider addressing this issue with students, as well as using some alternative news sources when adapting the lessons for their classes.
Within the libraries you will see lots of icons associated with each resource to help you identify the ones you want to view and use. We hope they're quite self explanatory (and some of them have helpful Alt Text) but we thought we'd give you a run down of them here as well.
My Citizenship Teacher is your personal membership area available via the My Citizenship Teacher link on your menu. Here you can check and change your login details and also access and use My Folder. My Folder is your personal Citizenship Teacher filing system where you can select, store and organise your own favourite materials.
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Putting resources in My Folder |
Log in to Citizenship Teacher and then simply click on the |
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Viewing My Citizenship Teacher |
Once you have logged into Citizenship Teacher, a My Citizenship Teacher link appears in the menu at the top right of the screen. Simply click on the link to open My Citizenship Teacher and view the resources you have filed into My Folder. Each resource you put into My Folder includes a link back to the relevant scheme of work so you can easily find and use associated resources or check if anything new has been added to the scheme. |
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Adding notes to a resource |
Not only does My Folder give you the chance to personally organise the Citizenship Teacher resources but you can also add notes or comments to each one, giving you the option to leave instructions, provide additional information or store external links to accompanying materials. Next to each resource in My Folder you'll see this icon: |
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Removing a resource |
To remove resources just click the |
My Citizenship Teacher is a simplified and personalised area where you can select, store and annotate your ICT-based materials. This allows you to allocate resources for use by your pupils directly onscreen in the IT room or even at home on the internet. You can add instructions, notes or help for your pupils to view when they access the resources (you will need to have a school subscription to Citizenship Teacher to access these features).
Then email at support@citizenshipteacher.co.uk or call us on 01225 788850 with your problem and remember to include the following
(NB to find out versions of your software, you can usually click HELP – ABOUT)
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Copyright 1999-2010 Teachit (UK) Ltd. All rights reserved. |
.gif "Our growing collection of practical, tried and tested resources"){kind=icon}
icon to open a PDF file.
icon next to any resource. Bingo - it's in your folder! 
Click on this icon and your notes field will open.
icon next to each resource.
icon to create one and give it an appropriate name. To add a new folder within an existing one click on the 
icon. Be careful - they are then gone for ever!
icon. A search box will open to help you find your resources on your computer.
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